WELCOME TO THE BIOTRACKING STORE
New Customer
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Returning Customer
Shipping and Returns Policy
Shipping
and Returns Policy
Shipping Policy
Items will be shipped to customers within 3 business days of orders being received at BioTracking. The shipper will be United States Postal Service, United Parcel Service, or Federal Express.
General Returns Policy
You may return new, unopened items sold by BioTracking within 30 days of delivery for a full refund. Items should be returned in their original product packaging and be in the same condition the item was received by the consumer. We'll also pay the return shipping costs if the return is a result of our error. Please contact us at 208-882-9736 if you require a return.
Your refund should arrive within 4-6 weeks upon receipt of returned merchandise by BioTracking; however, in most cases you will receive your refund sooner. This timeframe includes time to receive your package from the shipper and process the return.
Credit
Credit will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any item not returned to BioTracking in the condition the item was received by the consumer
If you received a faulty item and need to exchange it for the same item, contact us at 208-882-9736 to request a replacement. We will send you the replacement product as soon as we receive the original, faulty item at our offices at BioTracking.
